Hour Eyes

I have spent several hundred dollars on two pair of glasses and a years supply of contacts. When my contacts did not come in I had to ask for another pair of trials which they acted as though I was steeling, then when my glasses finally came in the lens kept falling out. I went back and waited and waited for assistance, a young black woman was busy on her cell phone and completely ignored me when I approached the desk. After she was finished I explained my problem with the glasses I had purchased she tried to sell me a protection plan (more money!) I tried to explain that I had just purchased these and expected her to fix the problem and stand behind their merchandise she was rude abrupt and very abrasive, she was attempting to make me feel as though I was trying to defraud the company or something, she left me standing there feeling like a fool as she stormed into their lab and proceeded to talk about me loud enough that I could hear!. I asked to speak with the manager and she told me he was gone and that she is the manager now. If this is how HOUR EYES thinks a manager should treat customers its no wonder that this store had so many poor reviews before. I can tell you that Amber who was poorly groomed chipped nail polish and filthy hair and dressed in rumpled dirty clothing has no business being a manager in any profession let alone medical office, she is far too immature and not at all concerned with the customers opinion or needs. The doctors are excellent but do not purchase your eye glasses or contacts from these people they do not stand behind their merchandise and I have never gotten my contacts as promised. Customer service is deplorable and merchandise is substandard your lenses will fall out for no reason!

On June 15, 2012 my husband and I took his sunglasses in to Hour Eyes in Pentagon City, Virginia, for new prescription lenses. We paid $300. As of today, July 17, 2012 they have not returned the glasses. I can only assume they are lost at this point, and no one will take responsibility. My calls go unanswered; my emails are ignored. No one at the store or corporate headquarters will admit the truth. My only option at this point is to sue them for the $500 they have taken from us - the $300 they charged for the lenses and the $200 it will take to replace the sunglasses. It is sad that in this economy, people like this continue to be employed when there are good, decent people out there who deserve to work.

Hour Eyes my foot. It's been two and a half months and four trips to the Pentagon City, VA location since my initial eye exam and I still don't have my glasses. First, they messed up my prescription (it was way too strong), then they canceled my order (even though it had already been paid for) and now my lens is on backorder. To make matters worse, they weren't even proactive about things; I had to keep calling or going in to the store to figure out what was going on. I will never use their services again.

RIP-OFF!!! RIP-OFF!!! I ordered prescription glass (their Top quality) - top of the line. It causes pain to my eyes. The told me they made a mistake according to the prescription, and will correct. The corrected glass has the same problem, but now the are not willing to accept their deficiancies. The Tech asked me to get another prescription. They are not willing to check it out by a professional. Prescription Glass buyers -- Beware of Hour Eyes. It cost me for my glass $548.00. and not able to use. Hour Eyes a Total ineffeciant place and RIP-OFF Place.

Bought 2 glasses in Sept, Noticed film over them, they said it is because they are the highest quality lens and it is protecting the lens. dec stone fell of sunglasses, they replaced but were not happy about doing so. Feb scotches start showing up on glasses. They say they had a malfunctioning machine they will make news ones. Called them 3 times to make sure there were 2 lens. Went to have them put in and only one lens. Their glasses even the best quality are bad. Do not buy their glasses. My last glasses were from a different store and lasted 4 years.

Yes I am Complaining about your manassas store! My adventure with your Manassas Store Started Feb. 20, 2011, My girlfriend and I arrived at the store at the time they were to open 12 noon on Sunday. The store was still closed so we ran a few errands and came back to the store. Think the whole time I'd be leaving with a new pair of glasses by the end of the afternoon. It took them 30 minutes to wait on me we sat down and the salesperson looked at my prescription and said there would be no problem getting those that day. I had picked out the frames I wanted, she told me all the options for my safety glass and driving glasses and how BOGO may not be my best option blab, blab. They came up with a price of $ 533.93 for both pairs, I paid her cash $ 540.00, still thinking I was getting my glasses that day. On her return with my change then she tells me it will be 1 to 2 weeks before my glasses will be ready, they didn't have my prescription in stock for my normal glasses and how the safety glasses had to be done in a different lab so they could test them. Beaten and now broke after 2 hours in the store, I conceded, she was going to call me as soon as they were ready. I never received a call the first week went by, I called, nope not ready, second week I call, "oh yea Mr. Brown they have been here for a week" I heard. This didn't make me happy to start with. Returning to the store to pick up my glasses they were still setting the lenses when I showed up and asked if I could return in a hour this was funny to me, but I did, I want to see what a thousand dollars worth of glasses looked like.($533, was my BOGO price) They were doing the final cleaning when I arrived back in the store, they had no side shields for my safety glasses, but they would call me as soon as they were in "about two weeks" I had to laugh out loud at that one. I had used my driving glasses for about three days, but I was getting terrible headaches when I used them, I returned to the store, the technician said the lenses was damaged when they installed it, it would be "about two weeks before they could get it replaced", "Two Weeks" again! The two weeks went by, no side shields for my safety glasses, no calls from the store, I returned to the store on March 21, 2011, guess what my glasses were not ready, I told them fine, I would like a refund you have 30 day money back guarantee. Guess what everyone disappeared with my last copy of my receipt and I was standing there for and hour waiting for someone to respond to my request. When they did return what would you know it would be just be another hour and my driving glasses would be ready, They were setting the lenses as she spoke, I had to laugh out loud again, they had told me they didn't do the fish-wire lenses in the store just two weeks earlier and that why it would be two weeks before they were ready. I explained, I didn't get my glasses in a hour or two weeks or even three weeks no not even in 4 weeks, so the best they could do for me was to refund my money and let us not do business together any more! The girl disappeared again for 30 minutes this time, came back with a receipt and explained that there would be a corp. check coming to me with my full refund in about (can you guess how long?) "two weeks!" LOL it was because I made it so difficult by paying cash. Now I am looking for my refund maybe by Friday.

I visited the houreyes location in alexandria, va. I felt the associate was too pushy. It was as if he was giving me the high priced glasses. The name of the store is also misleading. It seemed that I would have to wait ten days for my glasses. I had a simple prescription. Then there was so many add ons. It sounded as if he was attempting to sell from a memorized script. I guess what really bothered bothered me was when I was looking at 60.00 range glasses he would hand me 150.00 glasses. I hate pushy salesmen.

We were informed by Hour Eyes that our insurance was in their network, and that was a lie. They were out of network. We had to pay out of pocket for the check up and the glasses, which we still haven't received even after 3 months. On contacting them, we were informed that the glasses cannot be made and that we can get a refund for the glasses. No other provider will even look at their prescription and their corporate office has still not refunded the amout to our insurance to we can go some place else. Worst service we have ever recived. Stay away if you want your glasses.

went to hour eyes in manassas virginia last may to get new glasses. the problem is the less than 6 months later the frames are coming apart. have been back to have them adjust the frames but they are still loose. i ended up paying as much at hours eyes through my insurance company than i could have gone to another place and got name brand frames for less. my suggestion, stay away from hour eyes even if your insurance company presses you to do so. call your insurance company and ask to speak to the patient avocate if they still want you to go to hour eyes. there is no service after the sale at hour eyes as far as i can see.

HourEyes over charge you, HUSTLERS, charge 2 transactions to cover up and confuse the overbilling. Never provide the advertised deal or savings. Inflate price when you have insurance. For example never tell you they are going to charge you $108 per lens per eye for glasses. Then another $70 for the antireflective coating. Then charge you full price for the 50% off frames because you have insurance. Tell you you are saving money, but charge your insurance $209, you 2 charges $398 and $220. Two receipts - free eye exam that was for glasses only - YOU CANNOT BUY GLASSES there for the advertised PRICE - do NOT walk in the door. IGNORE THE POSTERS! They over charge for EVERYONE 4 contacts, when you mention it they lower the price you have to catch all this as they HUSTLE you at check out. LEAVE!

Waldorf Mall Store - My husband picked out a few frames he liked. It turns out the frames he liked pushed him $10 over his limit for getting free glasses under our insurance company. No one told him that. So he ended up paying over $200 for a basic pair of reading glasses when he could have chosen a less expensive frame (had he of known) and gotten the glasses for free. When we questioned the transaction, they had already put it through our Health Insurance and his credit card. He felt very cheated. Now he has to wait another 2 years under our policy for a pair of free glasses! When he left he felt cheated and neither one of us will purchase glasses from them again.

Been there 4 times for one pair of glasses. No one seems toreally care once they have your money. Glasses so crooked I can't even wear them that's after I waited 2 weeks for them then another 2 weeks becuase lenses were so scratched. I am not entirely sure they didn't just clean up the glasses and told me they were a reorder. Went again today since I haven't been able to wear them due to the fact that one arm is so crooked it was crazy. I was told they're suppose to be like that since one ear might be higher than the other. Explain to me why I bought 2 pairs and only one is that way. It was so apparant even the girl said oh yeah they are crooked she bent them and said try that for a few days and see. They were so rude and didn't seen to give a rats behind. What a shame I am going back and getting my money back for both pair had enough. I

RECENTLY purchased a couple pairs of eyeglasses for me and my husband didnt feel like enough time was spent with me in helping me pick my frames and I didnt like the way it was not explained to me that the glasses wouldnt be ready for a week I didnt feel comfortable paying for something thats not in possession.This experinence was at HOUR EYES located at your Laurel md location.Will not frequent this particular location again the staff excluding the doctor didnt make feel welcome when Im spending my money I want to feel the enthumism of the estabishmemt.

I just got a phone call from Andrew at Hour Eyes in Sterling, VA. He wanted to let me know that my glasses were ready for pickup. I said great, I'm on my way. He then told me that I can't come pick them up because they are closed. Why bother calling me then? He said I could take this up with the manager. I asked when the manager was leaving and he said "very soon". I told him that I live right down the street & I could be there before she left & he said that he bets I can't. What kind of customer service is this????? I have half a mind to tell them I want my money back and go get them from somewhere else.

Went to Hour Eyes for an exam and to get new glasses. Got in fairly quickly and had my exam. Picked out my glasses and ordered two pair. I was told they would be ready the next day for one pair and the transitions would be 7 days. No problem. I get the call that my glasses are ready so I pick them up. Before I even get them, the lady notices one lense is not in the frame correctly. She takes it in the lab to get it fixed. I go home with a pair of glasses that the lense later pops out of and the screw for that side of the frame is stripped. No luck on seeing. After getting the transitions and still having blurred and double vision, I decided it was time for a second opinion. I went in and didn't tell the new doctor anything. She did a great exam and I got my RX for my new glasses. The Hour Eyes dr was off by two in one eye and one in the other. WTF? I went in to return my glasses and get my money back from Hour eyes. She can only refund the money for the glasses, not the exam. Why not? The eye exam is a service and I received that service. No, I don't believe i did, otherwise I would have had no issues and been a satisfied customer. Really want to get my $50 back for the exam. I'm only getting the run around.