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I just got a phone call from Andrew at Hour Eyes in Sterling, VA. He wanted to let me know that my glasses were ready for pickup. I said great, I'm on my way. He then told me that I can't come pick them up because they are closed. Why bother calling me then? He...
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Anonymous
Anonymous

Well it would be the same if some customer wanted you to wait up at your job so they could come get something... I work as a mechanic and I have customers always wanting to co...

Anonymous
anonymous

This post needs to be edited or removed due to the violation of the employee\'s privacy rights and the privacy policy of this website. This will be reported and enforced with ...

#170195
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Went to Hour Eyes for an exam and to get new glasses. Got in fairly quickly and had my exam. Picked out my glasses and ordered two pair. I was told they would be ready the next day for one pair and the transitions would be 7 days. No problem. I get the call that my...
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Anonymous
Sad service, the girl seemed R

Employees seem like they are just out of HS or in College and seem extremely pissed off when you walk in 30 mins before they close, which was 8:00PM. I understand it must be t...

Anonymous
Very Poor Eye Doctor

Store Location: 5509 Urbana Pike Frederick, MD 21704 Today I received an exam for eye glasses at the aforementioned location. My appointment was set for 4:30 and I arrive...

#129603
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Previously I had a very good experience with Hours Eyes in Midpike Plaza in North Bethesda/Rockville, MD. So I returned with my new prescription. The young woman that was waiting on me was useless. She kept rushing to write up the order without paying attention to what...
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#125948
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they did my glasses....delivered to me w/o fitting, cleaning or anything. the sales man was not interested at all to be customer service oriented. went in and spoke to mgr....one lense had yellow AR coating and the other had green AR coating and one lense had hairline...
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Anonymous
Barney Popkin

I went online to Hour Eyes to ask customer service if they took my Benefeds Vision insurance. Online CS told me to call the store. I called the store on K-St., DC; they told m...

#118893
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