I just got a phone call from Andrew at Hour Eyes in Sterling, VA. He wanted to let me know that my glasses were ready for pickup. I said great, I'm on my way. He then told me that I can't come pick them up because they are closed. Why bother calling me then? He...Read more
Went to Hour Eyes for an exam and to get new glasses. Got in fairly quickly and had my exam. Picked out my glasses and ordered two pair. I was told they would be ready the next day for one pair and the transitions would be 7 days. No problem. I get the call that my...Read more
Previously I had a very good experience with Hours Eyes in Midpike Plaza in North Bethesda/Rockville, MD. So I returned with my new prescription. The young woman that was waiting on me was useless. She kept rushing to write up the order without paying attention to what...Read more
they did my glasses....delivered to me w/o fitting, cleaning or anything. the sales man was not interested at all to be customer service oriented. went in and spoke to mgr....one lense had yellow AR coating and the other had green AR coating and one lense had hairline...Read more
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